FAQ
Frequently Asked Questions
What is Janethebrand.com?
Jane The Brand is an online store dedicated to providing high-quality, thoughtfully designed products that enhance your lifestyle. We prioritize quality and customer satisfaction in everything we offer.
How can I contact customer service?
We’re here to help! You can reach us by emailing hello@janethebrand.com. Our team typically responds within 24 hours on weekdays.
Do you take custom orders for charms?
Yes, we do! We are happy to talk to you about custom orders with a minimum quantity. Please reach out to us at hello@janethebrand.com, and we’ll be happy to discuss creating something special just for you.
Do you accept returns?
We only accept returns for defective products. If you receive a defective item, please contact us at hello@janethebrand.com within 14 days of receiving your product. Include your order number, a description of the defect, and any relevant photos.
What should I do if I received a defective item?
We apologize for any inconvenience! Please email hello@janethebrand.com within 14 days of receipt, and provide your order number, details about the defect, and any photos that may help us understand the issue.
When can I expect my order to arrive?
Orders typically process within 3-5 business days. Once shipped, you will receive a tracking number. Shipping times may vary depending on your location. For estimated delivery times, please refer to our Shipping Policy.
Can I change or cancel my order?
Once an order is placed, it is processed quickly, so please email us at hello@janethebrand.com as soon as possible if you need to make changes or cancel. We’ll do our best to accommodate your request if the order has not yet been shipped.
How do I track my order?
Once your order ships, we’ll send you a confirmation email with a tracking number. Simply click the link in the email to track your package’s progress.
Retail Partners: Looking for images, logos or lifestyle images for your store? Click here for all our brand assets.
If you have any additional questions not covered here, feel free to reach out at hello@janethebrand.com!
